These General Terms and Conditions are governed by the provisions of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”), and Act No. 634/1992 Coll., on Consumer Protection, as amended (hereinafter referred to as the “Consumer Protection Act”).
1. The following General Terms and Conditions (hereinafter referred to as the “GTC”) are issued by Metronome Production s.r.o., ID No. 04658639, with its registered office at Terronská 3, Dejvice, 160 00 Prague 6, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 251541 (hereinafter referred to as the “Organizer” or “Seller”), which is the organizer of the Krásný ztráty Všetice Festival (hereinafter referred to as the “Festival”), or other cultural events organized by the Organizer to which these GTC also apply mutatis mutandis.
2. The GTC form an integral part of the purchase agreement for tickets to the Festival, cultural events taking place at the Festival, or cultural events organized outside the Festival (hereinafter referred to as the “Purchase Agreement”).
3. The purpose of the GTC is to govern the contractual relationship between the person entering into a contractual relationship with the Organizer (hereinafter referred to as the “Participant” or “Buyer”) when purchasing tickets.
4. Ordering tickets online, as well as purchasing tickets at the Festival box offices, constitutes acceptance of the GTC, which the Participant may review on the website www.krasnyztratyvsetice.cz or at the Festival box offices during the Festival, and which are effective on the date the order is placed or the ticket is purchased.
5. The online store refers to the online system operated on the internet at the domain (URL) https://www.krasnyztratyvsetice.cz, which enables the conclusion of Purchase Agreements between the Organizer and the Participant via means of distance communication. The Participant agrees to the use of means of distance communication when concluding the Purchase Agreement.
6. In the case of a ticket purchased in person at the box office, those provisions of the GTC that, due to their nature, cannot be applied to such a contractual relationship shall not apply to the concluded contractual relationship.
7. A ticket is defined as:
- A standard ticket or accreditation (multi-day ticket) purchased by the Participant at the festival box office.
- A sponsor ticket, the purchase of which makes the Participant a partner of the Festival.
- An electronic ticket or electronic pass, which is sent to the Participant via email in PDF format after payment is made online or after the Participant’s payment is credited to the Organizer’s bank account when paying by bank transfer.
Tickets are divided into categories, which are listed and described on the website www.krasnyztratyvsetice.cz in the “Tickets” section, with different Participant rights associated with each category.
8. The Purchase Agreement refers to a purchase agreement within the meaning of Section 2079 et seq. of the Civil Code concluded between the Organizer as the seller and the Participant as the buyer via the Online Store or at the Festival ticket office.
9. An “Order” means a binding electronic proposal to conclude a Purchase Agreement, which is created by filling in the necessary information in the order form (e.g., quantity, delivery address) and submitting it to the Seller via the Online Store.
10. PLG Czech Republic, s.r.o., Churchill I Building, Italská 2581/67, 120 00 Prague 2, ID No.: 01901613, registered in the Commercial Register maintained by the Municipal Court under file no. C 212454 (GoOut), is the provider of ticketing services through which the Organizer sells Tickets via the website www.krasnyztratyvsetice.cz (or the website www.ticketstream.cz). The Organizer’s Terms and Conditions take precedence over the terms and conditions of PLG Czech Republic, s.r.o. In the event of a dispute, the mutual rights and obligations of the parties shall be governed by the Organizer’s Terms and Conditions.
11. For the purposes of these Terms and Conditions, a “Consumer” means a person who, when concluding and performing a contract, is not acting within the scope of their commercial or other business activities. The Consumer is governed by these Terms and Conditions to the extent they apply, the Civil Code, and the Consumer Protection Act.
12. Other undefined terms have their usual linguistic meaning unless the context indicates otherwise.
1. Ticket prices are expressed in Czech korunas, including VAT. The Company is a VAT payer. Costs incurred by the Participant when using means of distance communication in connection with the conclusion of the Purchase Agreement via the Internet (Internet connection costs) shall be borne by the Participant. The Participant may pay the purchase price of the Ticket in the following ways:
a. by card at the festival ticket offices during the Festival,
b. via the Online Store by credit card through the payment system, by bank transfer in CZK, via Google Pay, via Twisto, Twisto in three installments, or through the employee benefit programs Edenred, Pluxee, Benefit Plus, Benefity, Ebenefity, and Múza Pay, provided the Buyer’s employer permits it.
2. Terms and Conditions for Ticket Sales at Festival Box Offices During the Festival: The number of tickets for individual cultural events at the Festival is limited by the capacity of seating or standing room.
3. Terms and Conditions and Procedure for Ordering Tickets via the Online Store:
a. The Buyer selects the category, price, and number of Tickets. The Buyer is required to fill in additional information necessary to create the Order, specifically selecting the payment method for the purchase price, providing identification and contact information to the extent necessary to conclude the Purchase Agreement, and entering supplementary details if applying a discount code, the name of the preferred artist, or T-shirt size when purchasing a Ticket that includes a gift.
b. Before submitting the Order, the Buyer has the option to check for and correct errors made when entering data in the Order; in particular, the Buyer may remove individual items from the virtual shopping cart and review and modify the information provided in the Order, primarily the quantity and type of Tickets, contact information, or payment method. The Organizer is not liable for incorrect information entered by the Buyer when making online reservations (Ticket category, first name, last name, email, phone number, etc.).
c. Submitting the Order by clicking the “ORDER” button is considered the Buyer’s proposal to conclude a Purchase Agreement.
d. After payment of the purchase price for the electronic Ticket, it is sent to the Buyer at the email address specified in the Order. The Purchase Agreement is concluded upon receipt of the order confirmation at the email address provided by the Buyer. If the Buyer has provided incorrect contact information, as a result of which the Order confirmation cannot be delivered to them, the Seller is entitled to cancel the Order.
e. Management of reservations in the Buyer’s account is subject to registration at www.ticketstream.cz and the use of the Buyer’s login (email) in the purchase form when purchasing Tickets, under which the Buyer is registered on the www.ticketstream.cz website.
4. The Seller hereby excludes in advance, pursuant to Section 1740 of the Civil Code, the possibility of accepting an offer with an amendment or reservation. This provision is mutual, and the Purchase Agreement is always formed upon the unconditional acceptance of the other party’s proposal.
5. Depending on the nature of the Order (e.g., an unusual quantity of Tickets), the Seller is entitled to request additional confirmation of the Order from the Buyer (in writing or by telephone). If the Buyer fails to confirm the Order, the Seller may demand payment of the full purchase price prior to shipping the Tickets to the Buyer; otherwise, the Seller is entitled not to conclude the Purchase Agreement. The provisions of Section 2119(1) of the Civil Code shall not apply.
6. The Seller is not liable for the validity and authenticity of Tickets purchased outside the Online Store or the festival box office. Counterfeiting Tickets is a criminal offense.
7. Czech law shall govern the relationships arising from the Purchase Agreement. The Purchase Agreement may be concluded in the Czech language. The Buyer is entitled to provide information in the Order in a language other than Czech, provided that such language is understandable to the Seller (English or German).
1. The Seller is obligated to deliver the ordered Tickets to the Buyer at the agreed price, and the Buyer is obligated to pay the Purchase Price.
2. The Buyer is entitled to choose one of the methods of payment for the Purchase Price and other information listed in the dynamic information fields available during the creation of the Order. In the case of advance payment by bank transfer, the provisions of Section 2119(1) of the Civil Code shall not apply. Further information regarding methods of payment of the Purchase Price is available to the Buyer on the website www.krasnyztratyvsetice.cz in the “Tickets” section and in Article II(1) of the GTC.
3. In the case of payment by bank transfer, the Buyer will receive the Ticket within 2–4 business days.
4. If a Ticket category containing a gift is selected
a. the Buyer is obligated to check whether the shipment shows signs of damage caused during transport (in particular, whether the package is torn or damaged), if damage to the shipment is visible upon delivery, the Buyer is obligated to check the condition of the shipment’s contents and, if damaged, is required to prepare a damage report in the presence of the carrier; alternatively, the damage may be reported to the carrier via its nearest depot no later than 3 days after receipt of the shipment, or the damage may be reported to the Seller,
b. Regardless of whether the shipment shows signs of damage or not, the Buyer is always obligated to inspect the contents of the shipment without undue delay upon receipt and to report any damage to the Seller immediately upon discovery,
c. The Buyer shall report damage to the shipment caused during transport even if the Buyer refuses to accept the shipment from the carrier for this reason. If the Buyer does not draw up a damage report or similar record of damage to the shipment with the carrier, the Seller cannot take the damage into account.
1. The Organizer offers only dated tickets for leisure activities. Pursuant to Section 1837(j) of the Civil Code, the Participant is therefore not entitled to withdraw from the Purchase Agreement, even if the agreement was concluded via means of distance communication.
2. The Organizer reserves the right to change the program, performers, date, and venue of the Festival. A change of this nature does not entitle the Buyer to a refund of the Ticket. By purchasing the Ticket, the Buyer acknowledges this right.
3. If the Festival for which the Buyer has already purchased a Ticket is canceled without a replacement event, the Buyer will be refunded the full ticket price under the following conditions: If the Ticket was purchased through the Online Store, the Buyer will be refunded the amount paid after submitting a written claim to the email address tickets@metronome.cz via the same method used by the Buyer to pay for the Ticket. The complaint must include a copy of the Ticket in PDF format. This provision does not apply to relationships agreed upon between the Organizer and the Buyer—a business entity.
4. Paragraph 3. of this Article IV shall not apply to cases where the Festival is canceled for reasons not attributable to the Organizer, in particular to cases of Festival cancellation without compensation due to force majeure, and at the same time, legal regulations or other measures of state administrative authorities effective at that time allow the Organizer to choose another solution to the situation, or if the Organizer offers the Participant an alternative date for the Festival. It shall also not apply in cases where the Participant chooses to exchange the Ticket for a Ticket to another cultural event organized by the Organizer.
5. In the event of cancellation and rescheduling of the Festival, purchased Tickets remain valid.
6. Tickets that have already been purchased cannot be returned or exchanged, except in the cases expressly stated.
7. No replacement will be provided for lost or destroyed Tickets.
8. The Organizer is not liable if the Buyer does not receive the Ticket for reasons attributable to the Buyer, particularly if the electronic Ticket cannot be delivered to the Buyer’s specified email address (e.g., full inbox, spam filter, etc.).
9. If the Buyer does not receive the electronic Ticket within 1 hour of paying the admission fee (in the case of a bank transfer, within 5 days of the transfer), they are required to immediately contact the ticketing system administrator—PLG Czech Republic, s.r.o. via email at info@ticketstream.cz and report that the paid-for Ticket has not been delivered. For this purpose, the Buyer is required to provide PLG Czech Republic, s.r.o. with the first name, last name, and email address provided as contact information or for identification purposes when purchasing the ticket. If PLG Czech Republic, s.r.o. determines that the Ticket was indeed not delivered to the Buyer within the prescribed time limit, the complaint deadline has been met, and the situation does not fall under the case described in paragraph 6 of these Complaint Rules, the Ticket will be resent to the Buyer by PLG Czech Republic, s.r.o., to the email address provided by the Buyer.
10. Under no circumstances may complaints be filed under these Terms and Conditions regarding Tickets purchased outside the Online Store.
The Participant does not acquire any intellectual property rights, in particular copyrights or industrial property rights, nor is the Participant granted any license or other permission to use the names, emblems, symbols, logos, trademarks, and other marks of the Festival, to which the Organizer holds the ownership rights.
1. The Organizer shall not be liable for damage caused by theft of items brought onto the premises that were not stored in a designated area. Each Participant is liable for harm caused to third parties and for damage to property caused to the Organizer and third parties during their visit to the Festival.
2. The Organizer’s liability for damage caused to a Participant—a consumer—is governed by applicable legal regulations, in particular the Civil Code.
3. If the Participant—an entrepreneur—is a party to the Purchase Agreement, the Organizer is liable for damage caused by a culpable breach of obligations under the Purchase Agreement.
4. Participation in the Festival is voluntary. Each Participant bears full responsibility for themselves and their actions before, during, and after the Festival, as well as for any damage they cause. The Organizer assumes no liability for damage caused during the Festival by individual Participants.
5. The Organizer is not responsible for the health condition of Festival Participants. By participating in the Festival, the Participant declares that their health condition does not prevent them from attending the Festival.
6. The use of any addictive or psychotropic substances is prohibited at the Festival, with the exception of alcoholic beverages, which may be purchased on the Festival grounds. There is a strict ban on handling open flames outside designated areas within the Festival grounds.
7. The Participant agrees to abide by the rules of social conduct and will not engage in any physical violence or inappropriate behavior toward other Participants. Quiet hours are governed by applicable Czech legislation.
8. Upon registration at the Festival site, each Festival Participant will receive an identification wristband, which they are required to wear visibly (e.g., on the wrist). The wristband entitles the Participant to enter the premises with the option to leave at any time and return. The identification wristband is non-transferable. In the event of damage, the Participant is required to request a replacement from the organizers for a handling fee of 500 CZK. Each Participant is required to present their identification wristband to the organizers or security personnel during random checks within the venue.
9. The Festival Organizer is authorized to decide to exclude a Participant from the Festival if the Participant repeatedly fails to follow the organizers’ instructions, violates the General Terms and Conditions, the Visitor Rules, or the rights of other Festival participants, without any entitlement to a refund of the admission fee or compensation for any other costs.
1. The Festival admission price and the Ticket entitle the holder to entry to all Festival music performances in accordance with the selected Ticket category; it does not include costs for accommodation and meals at the Festival venue.
2. The Ticket is non-transferable, and Tickets purchased at a discounted price in advance are not resalable.
3. The Participant acknowledges that a cashless payment system will be in operation throughout the Festival grounds at all individual vendors. The Organizer reserves the right to modify the terms of use of this system and the fees for its use, provided that visitors are duly and timely informed.
4. The Participant agrees to fully comply with the operating rules of the venue where the Festival is held and the Festival’s organizational rules.
5. Animals are prohibited from entering the premises.
6. Minors may attend the Festival only if accompanied by a Festival Participant over the age of 18 and under stricter conditions that comply with the laws of the Czech Republic. In such cases, the Participant is fully responsible for the minor and undertakes to ensure that the minor does not participate in activities that could jeopardize their moral development. The Operator does not provide childcare or supervision of minors during the Festival.
7. Participants who are ZTP/P (severely disabled with a companion) may have a companion available to accompany them free of charge for the duration of the Festival. ZTP/P participants are required to consult their therapist or physician regarding their participation in the Festival and to inform the Festival organizers of their treatment prior to the Festival’s commencement.
8. Photography or the creation of any recordings is permitted only to authorized persons designated by the Organizer.
9. By participating in the Festival, the Participant grants the Organizer consent to publish illustrative photographs. If the Participant does not consent to the publication of their photographs, they are required to notify the Organizer of this fact upon registration for the Festival.
10. On the premises, participants are required to follow the organizers’ instructions, observe the rules of social conduct, and comply with all terms and conditions of the General Terms and Conditions.
1. In the event of a dispute arising between the Buyer (consumer) and the Seller under the Purchase Agreement, the Buyer is entitled to file a request for out-of-court dispute resolution with the Czech Trade Inspection Authority for the purpose of reaching an agreement with the Seller, using the contact information available on the Czech Trade Inspection Authority’s website. Filing the motion and subsequent participation in the out-of-court dispute resolution are free of charge for the Buyer, while any costs incurred in connection with the out-of-court dispute resolution shall be borne by each party separately. The choice of out-of-court dispute resolution is voluntary for the Buyer.
2. Out-of-court dispute resolution is governed by Section 20d et seq. of Act No. 634/1992 Coll. on Consumer Protection. A proposal to initiate out-of-court proceedings must contain the requirements specified in Section 20n of the Consumer Protection Act. A request for out-of-court dispute resolution may be filed no later than one year from the date on which the Buyer first asserted a claim against the Seller that is the subject of the dispute (e.g., from the moment of the first complaint regarding the goods or from the moment of the request for a refund of the purchase price following a valid withdrawal from the contract in the event of the Seller’s delay in returning the goods).
3. Buyers residing in another EU Member State, Norway, or Iceland are entitled to file a request for out-of-court resolution of their dispute with the Seller through the European Consumer Center in their country of residence; a list of relevant consumer centers is available on the European Commission’s website.
1. If the Buyer is a foreign entity, Czech law shall apply to the legal relationship arising from the Purchase Agreement or to any other legal relationship arising in connection with the use of the online store’s services. At the same time, the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
2. The Seller is authorized to engage in activities related to the operation of the Online Store based on trade licenses, and its activities are not subject to any other permits.
3. The Buyer may submit any complaints to the Seller in writing or electronically via email to the Seller’s addresses listed in Article 1.1.2. The Seller will respond to the received complaint in the same form in which it was received (in writing or electronically to the Buyer’s email address). However, the Seller reserves the right not to respond to complaints from third parties who have not entered into a Purchase Agreement with the Seller.
4. In the event that any provision of these Terms and Conditions is invalid or unenforceable for any reason, this shall not render the remaining provisions of the Terms and Conditions or the Purchase Agreement invalid or unenforceable.
5. This version of the Terms and Conditions is effective as of August 8, 2025